IMPACT 2024 UK white

Clare Patterson

Researcher, University of Kent


From “Arghh!!” to “Ahaa!”

The power of incident learning


Clare Patterson is currently conducting research for her PhD in cyber security at the University of Kent, UK. She is a Director of the Kent & Medway Cyber Cluster and on the Advisory Board of a new BOSCH start up called CyberCompare and has worked in IT and security for nearly 30 years. Most recently as the General Manager for Information Risk Management Strategy & Assurance for Shell, leading Shell’s cyber strategy and policies, cyber security investments, IT controls assurance, and cyber security awareness and training. Previous roles in Shell include being the CIO for the Shell Energy Trading business, the Downstream IT Infrastructure Delivery Lead and leading the Security Transformation programme. This followed 18 years as a consultant for KPMG helping a wide variety of organisations to deliver technology programmes and provide independent reviews. Outside of work she loves to explore and has visited over 100 countries, enjoyed over 300 scuba dives, and spent many hours of fun skiing, hiking, dancing and wine tasting.

Presentation overview

This session offers a deep dive into the latest academic research on learning from cyber security incidents. Drawing on an extensive study involving more than 30 diverse organisations, it unveils both best practices and prevalent obstacles in this vital aspect of cybersecurity.

By leveraging findings from cross-disciplinary research areas such as safety and medicine, as well as insights gathered from experienced security practitioners, this presentation will provide you with actionable recommendations. Discover practical strategies that your organisation can readily embrace to enhance its incident learning processes and leverage these experiences to improve your cyber security.